FAQ

What types of materials are used in your apparel?

At Fortissimo, we prioritize sustainability by using 100% organic cotton in our apparel. This choice not only supports eco-friendly fashion but also ensures that our products are soft and comfortable for everyday wear.

How can I determine my size when ordering?

We provide a detailed size chart on our product pages to help you select the appropriate size. It is advisable to measure yourself and compare your measurements with the size chart to ensure a proper fit.

What is your return policy?

We have a 14-day return policy, allowing you to return items within 14 days of receiving them. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. Please refer to our return policy for more detailed instructions.

How long does shipping take?

Orders are processed within 1-3 business days. Domestic shipping within the Netherlands typically takes 3-5 working days, while international shipping can take 3-10 working days, depending on the destination.

Do you offer free shipping?

Yes, we offer free shipping on domestic orders over €100. For orders below this amount, a standard shipping fee of €6.50 applies.

What should I do if my package is lost or damaged?

If your package is lost or does not arrive within the estimated delivery window, please contact us at webshop@fortissimoclothing.nl. For damaged packages, notify us within 48 hours of delivery with photos of the damage for a replacement or refund.

Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order once the return is accepted.

How can I contact customer service?

You can reach our customer service team via email at webshop@fortissimoclothing.nl for webshop inquiries or info@fortissimoclothing.nl for any general inquiries or assistance you may need.